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Business · Workplace skills

Mastering Workplace Negotiation: Get Better Outcomes Every Time

Learn practical negotiation skills for everyday workplace situations. This course will help you prepare effectively, communicate with confidence, and reach agreements that work for everyone – whether you're discussing a project deadline, a salary review, or team resources.

150 min5 modulesBeginner friendly
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Free to take. This course does not use any Learning Credits.

What you’ll be able to do

By the end of this course, you will be able to prepare for a workplace negotiation, use key communication techniques to influence outcomes, and reach mutually acceptable agreements in common work scenarios.

Course outline

A clear route from first principles to practical confidence

  1. 01

    Understanding Negotiation at Work

    • What counts as negotiation in your daily work life
    • The four key negotiation styles and when to use each
    • Setting your goals and knowing your limits
  2. 02

    Preparing to Negotiate

    • Gathering information and understanding the other side
    • Defining your best alternative and walk-away point
    • Creating a negotiation checklist for any situation
  3. 03

    Communication Skills for Negotiation

    • Active listening: hearing what's really being said
    • Asking powerful questions to uncover interests
    • Framing your proposals to gain agreement
  4. 04

    Handling Difficult Negotiations

    • Dealing with difficult personalities and emotions
    • Breaking deadlock with creative options
    • Negotiating under time pressure or limited authority
  5. 05

    Closing and Following Up

    • Summarising and confirming what was agreed
    • Writing a simple agreement or action plan
    • Following up to build trust for future negotiations