Terms and conditions

2.1 About these terms

By creating an account, purchasing a subscription or using the platform, you agree to these terms.

Our details are:

Legal name: learnwhatyouwant.co.uk
Trading name: Learn What You Want
Registered or principal address: 15 London Road, Dover, Kent, CT17 0ST
Email: privacy@learnwhatyouwant.co.uk
Telephone: 07418 366772

2.2 Who may use the platform

Individual account holders must be at least 18 years old and legally capable of entering into a contract. A person under 18 may use the service only through a family, school or organisation account managed by an authorised adult. You must provide accurate account information and keep it reasonably up to date.

2.3 The service

Learn What You Want is an AI-assisted learning platform that may generate:

• course outlines;
• syllabi;
• lessons;
• quizzes;
• explanations;
• educational images;
• progress reports; and
• course-completion certificates.

The exact features available depend on your subscription plan. We may update, improve, replace or discontinue features where reasonably necessary. We will not make changes that materially reduce a paid service during an existing paid period without a valid reason.

2.4 Educational limitations

Generated material is provided for general educational and informational purposes. It is not guaranteed to be:

• completely accurate;
• complete;
• current;
• free from bias;
• suitable for a particular learner;
• aligned with a particular examination board;
• accepted by an employer or educational institution; or
• equivalent to an accredited qualification.

You must independently verify important information. The platform must not be relied upon as a substitute for qualified medical, legal, financial, safeguarding, engineering or other professional advice.

Course-completion certificates confirm platform activity only. Unless expressly stated otherwise, they are not accredited qualifications and do not demonstrate professional competence.

2.5 Accounts and security

You must:

• keep your password confidential;
• use accurate account details;
• notify us of suspected unauthorised access;
• not share an individual subscription outside your permitted household or organisation;
• not allow another person to impersonate you; and
• remain responsible for activity carried out using your account where you failed to take reasonable security precautions.

We may suspend an account where we reasonably suspect fraud, abuse, unauthorised access or a material breach of these terms.

2.6 Acceptable use

You must not use the service to:

• break the law;
• infringe intellectual-property, privacy or confidentiality rights;
• create or distribute malware;
• facilitate fraud or deception;
• generate abusive or exploitative sexual material;
• exploit or endanger children;
• promote terrorism or violent extremism;
• provide instructions intended to cause serious harm;
• harass, threaten or unlawfully discriminate against others;
• bypass usage limits or security controls;
• scrape or extract the service at scale without permission;
• reverse engineer protected parts of the platform;
• resell access unless authorised by us;
• interfere with service availability; or
• submit information you have no right to use.

We may block prompts or generated material where reasonably necessary for safety, legal compliance or platform integrity.

2.7 AI output and user responsibility

AI systems can produce errors or invented information.

You are responsible for:

• reviewing generated content;
• deciding whether it is appropriate;
• checking factual claims;
• supervising children and vulnerable users;
• obtaining professional advice where necessary; and
• ensuring your use of generated material is lawful.

You should not act on high-risk information solely because it appears in a generated course.

2.8 Your prompts and materials

You retain ownership of intellectual-property rights you already hold in prompts, documents, images and other materials you submit. You grant us a worldwide, non-exclusive licence to host, copy, process, transmit and adapt those materials to the extent reasonably necessary to:

• provide the requested service;
• generate content;
• maintain security;
• prevent abuse;
• troubleshoot problems; and
• comply with law.

You confirm that you have the necessary rights and permissions to submit those materials.

2.9 Generated content

As between you and us, and subject to applicable law and third-party rights, you may use generated content created specifically for you for personal, educational or internal business purposes. AI-generated content may not qualify for copyright protection and similar or identical output may be generated for other users.

We do not guarantee that generated material:

• is unique;
• is free from third-party rights;
• can be registered as intellectual property;
• is suitable for commercial publication; or
• will not resemble independently created material.

Before publishing or commercially exploiting generated material, you should carry out appropriate checks.

2.10 Public course library and anonymised outlines

We may create a public library of general course subjects and outlines. We may reuse generated course outlines where they have been anonymised and separated from information that reasonably identifies the requesting user.

Your identifiable profile, private prompts, progress, quiz answers and personal notes will not intentionally be included in a publicly reused outline.

You may contact privacy@learnwhatyouwant.co.uk to object to future public-library reuse linked to your account.

This does not prevent us from:

• creating an independent course on the same general subject;
• using non-personal ideas, topics, structures or learning themes;
• retaining anonymised statistics; or
• retaining content where necessary to establish or defend legal rights.

2.11 Individual subscriptions

Individual subscriptions are for one named account holder. Unless the plan expressly permits household sharing, login details must not be shared. Usage limits, supported features and course-generation allowances will be displayed before purchase.

2.12 Family subscriptions

A family subscription may be used only by the number of people or profiles specified in the plan and normally only within the subscribing account holder’s household.

The adult family account holder:

• is responsible for payment;
• controls access to the account;
• is responsible for family profiles;
• must supervise children;
• must ensure generated content is age appropriate;
• must manage privacy and communication settings;
• is responsible for ensuring household members comply with these terms; and
• must remove access when a person is no longer authorised.

We may restrict or suspend a family account that is shared outside the permitted household or exceeds its profile limit.

2.13 Organisation and seat subscriptions

Organisation subscriptions may be purchased by businesses, charities, schools, training providers and other organisations. The organisation may allocate access up to the number of purchased seats.

Unless otherwise agreed in writing:

• each seat is for one active named user;
• seats may be reassigned through the administrator dashboard;
• credentials must not be shared between users;
• the organisation is responsible for authorised-user activity;
• the organisation must have appropriate authority to add each user;
• administrators may access usage, progress and completion information;
• unused seats are not refundable;
• reducing the number of seats normally takes effect from the next renewal;
• additional seats may be charged on a pro-rata or immediate basis;
• subscription fees exclude VAT unless stated otherwise; and
• payment obligations continue until the subscription is cancelled or expires.

Organisation subscriptions purchased wholly or mainly for business purposes are business-to-business contracts. Consumer cancellation rights, including the statutory 14-day consumer cancellation period, do not normally apply to those purchases.

Any separate order form, enterprise agreement or data-processing agreement will take priority where it conflicts with these standard terms.

2.14 Prices and payment

Prices will be shown before purchase and will state whether VAT is included.

You authorise us and our payment provider to charge the selected payment method for:

• the initial subscription period;
• each renewal period;
• agreed additional seats; and
• any separately authorised purchase.

You must provide a valid payment method. Where payment fails, we may:

• retry the payment;
• ask you to update your payment details;
• restrict paid features;
• suspend the subscription; or
• terminate the subscription after reasonable notice.

2.15 Monthly subscriptions and automatic renewal

Monthly subscriptions renew automatically every month until cancelled. The price, billing frequency and renewal arrangements will be shown before checkout.

Unless a different date is clearly displayed, renewal takes place on the same numerical date each month as the original subscription. Where that date does not exist in a particular month, renewal may occur on the final day of that month.

By subscribing, you authorise recurring monthly payments.

You may cancel at any time through:

• the account billing page;
• any cancellation link provided by us; or
• contacting accounts@learnwhatyouwant.co.uk.

Cancellation stops future renewals. Unless a refund is required by law or expressly offered under our Refund Policy, cancellation does not retrospectively refund the current subscription period. Your paid access will normally continue until the end of the period already paid for.

There is no cancellation fee and no minimum number of monthly renewals unless a separate fixed-term agreement clearly states otherwise.

2.16 Price changes

We may change subscription prices. For existing subscribers, we will provide reasonable advance notice before a price increase takes effect. A price increase will normally apply from a future renewal date. You may cancel before the new price takes effect.

2.17 Free trials and promotional periods

Any free trial or introductory offer will state:

• its duration;
• what is included;
• the price that will apply afterwards;
• when the first payment will be taken; and
• how to cancel.

Unless otherwise stated, the subscription will automatically convert to the displayed paid plan when the trial or promotional period ends. You may cancel before the conversion date to avoid being charged.

2.18 Immediate access and the statutory cancellation period

Consumer customers normally have 14 days from entering into an online subscription contract to cancel it. However, our platform supplies digital content that is generated and made available on demand.

Where you ask us to generate or supply digital content during the 14-day cancellation period, we will ask you to:

• expressly request immediate access or immediate generation; and
• acknowledge that once supply of the requested digital content begins, you may lose your statutory right to cancel that part of the purchase.

Where the subscription also includes an ongoing service and you ask that service to begin during the cancellation period, we may deduct a proportionate amount for the service supplied before cancellation, where permitted by law.

Nothing in these terms removes your rights where digital content is faulty, not as described or otherwise fails to meet legal requirements.

2.19 Cancelling a subscription

You may cancel a rolling subscription at any time. Cancellation takes effect before the next renewal where it is submitted through the account before the renewal payment is processed. Where a renewal payment has already been processed, access will normally continue until the end of the new paid period.

We will provide confirmation of cancellation by email or through the account dashboard. You should retain the confirmation.

Deleting an app, abandoning an account, removing a family profile or failing to use the service does not by itself cancel a subscription.

2.20 Suspension and termination

You may stop using the platform and close your account at any time.

We may suspend or terminate access where:

• payment remains overdue;
• there is a serious or repeated breach of these terms;
• use creates a security or legal risk;
• the account is used fraudulently;
• content or conduct presents a safeguarding risk;
• we are required to act by law; or
• continuing to provide the service is no longer reasonably possible.

Where appropriate, we will give notice and an opportunity to correct the problem. If we discontinue a paid service without fault on your part, we will provide an appropriate pro-rata refund for the unavailable prepaid period.

2.21 Availability

We aim to provide a reliable service but do not guarantee uninterrupted availability. The platform may be temporarily unavailable because of:

• maintenance;
• updates;
• supplier outages;
• security incidents;
• unusually high demand; or
• circumstances outside our reasonable control.

We will take reasonable steps to restore service.

2.22 Consumer rights

Nothing in these terms excludes or restricts rights that cannot legally be excluded. Digital content supplied to consumers must meet the standards required by the Consumer Rights Act 2015, including applicable requirements concerning satisfactory quality, fitness for purpose and conformity with description.

Available legal remedies may include repair, replacement, a price reduction or refund, depending on the circumstances.

2.23 Our responsibility to consumers

We are responsible for loss or damage that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.

We do not exclude or restrict liability where it would be unlawful to do so, including liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation; or
• breach of statutory consumer rights.

We are not responsible for:

• losses that were not reasonably foreseeable;
• loss caused by your failure to verify AI-generated material;
• decisions made solely on the basis of generated content;
• loss caused by unauthorised account access resulting from your failure to keep credentials secure; or
• business losses suffered by a consumer using the service for purposes unrelated to a consumer purchase.

2.24 Responsibility to business customers

For business customers, to the maximum extent permitted by law, we will not be liable for:

• loss of profit;
• loss of revenue;
• loss of business;
• loss of opportunity;
• loss of anticipated savings;
• loss of goodwill;
• loss or corruption of data; or
• indirect or consequential loss.

Subject to liabilities that cannot legally be limited, our total liability arising from an organisation subscription will not exceed the fees paid by that organisation during the 12 months immediately preceding the event giving rise to the claim.

2.25 Third-party services

The platform may use or link to third-party services. We are not responsible for third-party websites or services that we do not control. Separate terms and privacy policies may apply.

2.26 Complaints

Complaints should be sent to complaints@learnwhatyouwant.co.uk.

Please provide:

• your name;
• account email;
• relevant transaction information;
• a clear description of the issue; and
• the resolution you are seeking.

We aim to acknowledge complaints within [FIVE] working days and provide a substantive response within [FOURTEEN] working days where reasonably possible.

2.27 Changes to these terms

We may update these terms for legal, security, technical or operational reasons. Where a change materially affects an active paid subscription, we will provide reasonable notice. Changes will not retrospectively remove rights relating to purchases already made.

2.28 Governing law

If you are a consumer resident in the United Kingdom, these terms are governed by the law applicable in the part of the United Kingdom where you live. You may bring proceedings in the courts of England and Wales, Scotland or Northern Ireland, as applicable.

For business customers, these terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales will have exclusive jurisdiction unless otherwise agreed in writing.