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Finance · Personal finance

Take Control: A Step-by-Step Guide to Managing Debt

A practical, no-nonsense course for UK adults who want to understand their debt, create a realistic plan to pay it off, and build healthier financial habits. You will learn how to prioritise debts, negotiate with creditors, and avoid common pitfalls, all at your own pace.

540 min12 modulesBeginner friendly
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Free to take. This course does not use any Learning Credits.

What you’ll be able to do

By the end of this course, you will have a clear, written debt management plan, know how to communicate with lenders, and feel confident in taking practical steps to reduce your debt and improve your financial wellbeing.

Course outline

A clear route from first principles to practical confidence

  1. 01

    Facing the Numbers: Understanding Your Debt Situation

    • Why facing your debt is the first step to freedom
    • Gathering your paperwork: statements, bills, and credit reports
    • How to read a credit report from the main UK agencies
    • Calculating your total debt: a simple worksheet approach
    • Identifying different types of debt: secured, unsecured, and priority
  2. 02

    Your Money Map: Building a Clear Budget

    • Tracking your income and essential outgoings
    • Using the 50/30/20 rule as a starting point
    • Finding hidden spending leaks and cutting costs
    • Creating a realistic budget you can stick to
    • Using free budgeting tools and apps
  3. 03

    Know Your Rights: UK Debt Law and Your Protections

    • The Consumer Credit Act: your key protections
    • What creditors can and cannot do
    • Understanding interest, charges, and default notices
    • The role of the Financial Ombudsman Service
    • When to seek free legal advice
  4. 04

    Prioritising Your Debts: The Snowball vs Avalanche Method

    • Why some debts must be paid first (priority debts)
    • The snowball method: small wins build momentum
    • The avalanche method: saving the most on interest
    • Comparing both methods with real-life examples
    • Deciding which approach is right for you
  5. 05

    Talking to Creditors: How to Negotiate and Make Arrangements

    • Preparing for the call: what to have ready
    • How to ask for a payment holiday or reduced payments
    • Negotiating to freeze interest and charges
    • Putting agreements in writing: templates and tips
    • What to do if a creditor refuses to help
  6. 06

    Debt Solutions in the UK: When to Use Them and How They Work

    • Debt Management Plans (DMPs): pros and cons
    • Individual Voluntary Arrangements (IVAs): what they involve
    • Debt Relief Orders (DROs): who qualifies
    • Bankruptcy: the last resort and its consequences
    • How to choose a reputable debt advice charity
  7. 07

    Dealing with Debt Collectors and Bailiffs

    • Who are debt collectors and what powers do they have?
    • Your rights when a bailiff visits your home
    • How to challenge unfair fees and harassment
    • Writing a formal complaint letter
    • Getting help from the Citizens Advice Bureau
  8. 08

    Protecting Your Home and Essentials

    • Mortgage and rent arrears: steps to avoid eviction
    • Council tax debt: what happens if you don't pay
    • Energy bills: payment plans and the Warm Home Discount
    • Hire purchase and car finance: your options
    • Prioritising food, heating, and housing costs
  9. 09

    Rebuilding Your Credit Score After Debt

    • How your credit score is calculated in the UK
    • Checking your credit file for errors
    • Using a credit builder card responsibly
    • The impact of electoral roll registration
    • How long negative marks stay on your file
  10. 10

    Staying on Track: Habits for Long-Term Financial Health

    • Setting up an emergency fund, even on a tight budget
    • Automating savings and payments
    • Avoiding common debt traps: payday loans, BNPL, and store cards
    • Reviewing your budget monthly
    • Celebrating milestones without overspending
  11. 11

    When Life Changes: Managing Debt During Job Loss or Illness

    • What to do if you lose your job
    • Benefits and support available for debtors
    • How to pause payments during illness or maternity leave
    • Communicating changes to creditors quickly
    • Revising your budget and priorities
  12. 12

    Your Future: Living Debt-Free and Staying Debt-Free

    • Reviewing your progress and adjusting your plan
    • Building a positive relationship with money
    • Teaching family members about debt awareness
    • Planning for big purchases without borrowing
    • Your debt-free celebration: a realistic reward